1. Do I need to provide my own video footage ? Not necessarily. While you are welcome to send us your own clips, we specialize in creating high-impact ads using premium cinematic stock footage and AI-enhanced visuals. We can build a professional video for you even if you don’t have a single second of raw footage.
2. Is the 5 - 7 day delivery guaranteed? We always aim to deliver your ready-to-use video ads within 5 to 7 business days. However, to ensure the highest quality and account for peak periods (high order volume), this timeframe is an estimate. If we need a little more time to make your ad perfect, we will keep you updated every step of the way. Quality is our priority!
3. What happens after I make a purchase​? Delivery time depends on the complexity of your project: 15s & 30s Ads: You will receive your first draft within 3 to 5 business days, 60s Premium Brand Story: Due to the detailed storytelling and advanced editing involved, the first draft is delivered within 4 to 7 business days.
4. Can I request changes to the video? Of course! Your satisfaction is our priority. Every package includes one full round of revisions. This allows us to fine-tune the edit, captions, or music to ensure the final result perfectly matches your expectations.
5. Is the music and footage licensed for commercial use? Yes, absolutely. We use only fully licensed music and high-end stock materials. You can safely use your video for paid advertising on Facebook, Instagram, TikTok, YouTube, or your own website without any copyright concerns.
6. In what format will I receive my video? We deliver all videos in high-quality MP4 format, optimised for the platforms you specify in your brief (e.g., 9:16 for Reels/TikTok or 16:9 for YouTube/Website).
7.Which payment methods are available? We accept all major Credit/Debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted via Wix Payments or Stripe.
8. Do you provide invoices or receipts? Yes. For every order, you will receive an official digital receipt that serves as a professional proof of purchase. Since we operate as a non-VAT business, the price you see is the final total—no extra tax will be added. This document contains all the necessary details for your business to claim it as a legitimate expense.